Service decision makers worldwide who increased the mobile workers 2018

Published by
Raphael Bohne
,
May 16, 2025
This statistic demonstrates the share of service decision makers worldwide who increased their mobile worker headcount over the past year in 2018. During the survey, 59 percent of high performing service decision makers in 2018 increased their mobile worker headcount over the past year.
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Share of service decision makers worldwide who increased their mobile worker headcount over the past year in 2018

CharacteristicPercentage of respondents
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Showing entries 1 to 3 (3 entries in total)
Statistic: Share of service decision makers worldwide who increased their mobile worker headcount over the past year in 2018

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Source

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Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
The source doesn't mention the exact number of decision makers.

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