The share of customer support workers working remotely has declined in the past few years, falling to ** percent according to a 2018 survey of employees in customer support roles. This compares to ** percent for the same survey held in 2016.
The source doesn't mention the release date. The date of access was taken as the release date. Age of respondents was not provided by the source.
Original question: Do you work remotely? (i.e not just an occasional Work from Home day)
2015 baseline: 60
2016 baseline: 203
2017 baseline: 551
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Help Scout. (August 21, 2019). Share of customer support workers worldwide who work remotely from 2015 to 2018 [Graph]. In Statista. Retrieved July 12, 2025, from https://www.statista.com/statistics/1041208/customer-support-remote-workers-worldwide/
Help Scout. "Share of customer support workers worldwide who work remotely from 2015 to 2018." Chart. August 21, 2019. Statista. Accessed July 12, 2025. https://www.statista.com/statistics/1041208/customer-support-remote-workers-worldwide/
Help Scout. (2019). Share of customer support workers worldwide who work remotely from 2015 to 2018. Statista. Statista Inc.. Accessed: July 12, 2025. https://www.statista.com/statistics/1041208/customer-support-remote-workers-worldwide/
Help Scout. "Share of Customer Support Workers Worldwide Who Work Remotely from 2015 to 2018." Statista, Statista Inc., 21 Aug 2019, https://www.statista.com/statistics/1041208/customer-support-remote-workers-worldwide/
Help Scout, Share of customer support workers worldwide who work remotely from 2015 to 2018 Statista, https://www.statista.com/statistics/1041208/customer-support-remote-workers-worldwide/ (last visited July 12, 2025)
Share of customer support workers worldwide who work remotely from 2015 to 2018 [Graph], Help Scout, August 21, 2019. [Online]. Available: https://www.statista.com/statistics/1041208/customer-support-remote-workers-worldwide/
