Customer retention rates are highest in the media and professional services industries, with a 2018 survey of businesses worldwide finding a customer retention rate of ** percent in both of these industries. The industry with the lowest customer retention rate was hospitality, travel and restaurants with ** percent.
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CustomerGauge. (May 31, 2018). Customer retention rate of businesses worldwide in 2018, by industry [Graph]. In Statista. Retrieved July 12, 2025, from https://www.statista.com/statistics/1041645/customer-retention-rates-by-industry-worldwide/
CustomerGauge. "Customer retention rate of businesses worldwide in 2018, by industry." Chart. May 31, 2018. Statista. Accessed July 12, 2025. https://www.statista.com/statistics/1041645/customer-retention-rates-by-industry-worldwide/
CustomerGauge. (2018). Customer retention rate of businesses worldwide in 2018, by industry. Statista. Statista Inc.. Accessed: July 12, 2025. https://www.statista.com/statistics/1041645/customer-retention-rates-by-industry-worldwide/
CustomerGauge. "Customer Retention Rate of Businesses Worldwide in 2018, by Industry." Statista, Statista Inc., 31 May 2018, https://www.statista.com/statistics/1041645/customer-retention-rates-by-industry-worldwide/
CustomerGauge, Customer retention rate of businesses worldwide in 2018, by industry Statista, https://www.statista.com/statistics/1041645/customer-retention-rates-by-industry-worldwide/ (last visited July 12, 2025)
Customer retention rate of businesses worldwide in 2018, by industry [Graph], CustomerGauge, May 31, 2018. [Online]. Available: https://www.statista.com/statistics/1041645/customer-retention-rates-by-industry-worldwide/
