Customer authentication: European user experience in 2019

Published by Daniela Coppola, Apr 17, 2025
European consumers rated mobile one-time passcodes such as SMS codes sent to mobile devices as the leading method that delivers the best user experience. According to the results of a survey published by Stripe, authentication methods that involved challenge questions, fingerprint and facial biometrics were less popular with consumers in the United Kingdom, Germany, France, Spain and the Netherlands.

Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019

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Source

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Release date

July 2019

Region

France, Germany, Netherlands, Spain, United Kingdom

Survey time period

March to April 2019

Number of respondents

1,000 respondents

Age group

18 years and older

Supplementary notes

* The source adds the following note regarding scope and methodology: "451 Research simultaneously conducted a custom survey of 1,000 consumers in the UK, Germany, France, Spain and the Netherlands, completing 200 surveys in each market. All respondents were above 18 years of age, had a minimum of a high school education and completed at least one purchase with an online business in the last six months."

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