Banking hotline ranking in Poland 2018-2019

Published by
Adriana Sas,
Apr 10, 2024
Bank Pekao was the leader in the ranking of banking hotlines in Poland in 2018 and 2019, both in telephone and e-mail contact.

Ranking of banking hotlines in Poland in 2018-2019

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Release date

December 2019

Region

Poland

Survey time period

November 2018 and November 2019

Number of respondents

2,310*

Special properties

Audits using Mystery Caller and Mystery Mailing technique

Supplementary notes

Telephone contact - 80%, e-mail contact - 20%

2018, N=3,240
2019, N=2,310

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