According to a 2018 call center industry survey, 59 percent of employees were compensated on the hourly basis in call centers worldwide. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
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CTI Forum. (June 30, 2018). How are your agents compensated? [Graph]. In Statista. Retrieved June 26, 2025, from https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum. "How are your agents compensated?." Chart. June 30, 2018. Statista. Accessed June 26, 2025. https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum. (2018). How are your agents compensated?. Statista. Statista Inc.. Accessed: June 26, 2025. https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum. "How Are Your Agents Compensated?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum, How are your agents compensated? Statista, https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/ (last visited June 26, 2025)
How are your agents compensated? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
