In 2021, 58.1 percent of organizations in the automotive sector revealed that their individual business functions were strongly integrated to define customer journey and design customer experience (CX). During the survey, 35 percent of organizations stated that board level executives are responsible for all CX.
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector
To retrieve the data, select the 11 question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Individual business functions collaborate to define customer journeys and design CX. "
Citation formats
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector [Graph]. In Statista. Retrieved April 20, 2025, from https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. "Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector." Chart. September 22, 2021. Statista. Accessed April 20, 2025. https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. (2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector. Statista. Statista Inc.. Accessed: April 20, 2025. https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. "Degree of Collaboration between Individual Business Functions within Organizations Worldwide to Define Customer Journeys and Design Customer Experience (Cx) in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT, Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector Statista, https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/ (last visited April 20, 2025)
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
