In 2021, 58.1 percent of organizations in the automotive sector revealed that their individual business functions were strongly integrated to define customer journey and design customer experience (CX). During the survey, 35 percent of organizations stated that board level executives are responsible for all CX.
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Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector
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Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector
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To retrieve the data, select the 11 question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Individual business functions collaborate to define customer journeys and design CX. "
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NTT. (September 22, 2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector [Graph]. In Statista. Retrieved June 26, 2025, from https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. "Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector." Chart. September 22, 2021. Statista. Accessed June 26, 2025. https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. (2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector. Statista. Statista Inc.. Accessed: June 26, 2025. https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. "Degree of Collaboration between Individual Business Functions within Organizations Worldwide to Define Customer Journeys and Design Customer Experience (Cx) in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT, Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector Statista, https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/ (last visited June 26, 2025)
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
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