French companies use their client data in order to collect information about them. From the companies included in the sample of this study, 75 percent use AI to get to know their customers better, and 92 percent use data scientists, data miners and data analysts. All of them segment their clients for marketing and 92 percent use scoring to rank their customers.
Tools used by companies to process their client information in France in 2019
* The source does not provide information about how many of the 250 companies were data driven and non-data driven.
** Scoring consists of ranking customers based on their level of interest in offers, their purchasing behavior or their probability of responding positively to requests.
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IDAIA France. (December 12, 2019). Tools used by companies to process their client information in France in 2019 [Graph]. In Statista. Retrieved May 05, 2025, from https://www.statista.com/statistics/1088072/tools-customer-data-french-companies/
IDAIA France. "Tools used by companies to process their client information in France in 2019." Chart. December 12, 2019. Statista. Accessed May 05, 2025. https://www.statista.com/statistics/1088072/tools-customer-data-french-companies/
IDAIA France. (2019). Tools used by companies to process their client information in France in 2019. Statista. Statista Inc.. Accessed: May 05, 2025. https://www.statista.com/statistics/1088072/tools-customer-data-french-companies/
IDAIA France. "Tools Used by Companies to Process Their Client Information in France in 2019." Statista, Statista Inc., 12 Dec 2019, https://www.statista.com/statistics/1088072/tools-customer-data-french-companies/
IDAIA France, Tools used by companies to process their client information in France in 2019 Statista, https://www.statista.com/statistics/1088072/tools-customer-data-french-companies/ (last visited May 05, 2025)
Tools used by companies to process their client information in France in 2019 [Graph], IDAIA France, December 12, 2019. [Online]. Available: https://www.statista.com/statistics/1088072/tools-customer-data-french-companies/