This statistic displays the findings of a survey on the frequency of experiences of online shopping fraud in the European Union (EU) as of 2019. During the survey period, it was found that 12 percent of respondents experienced this type of fraud at least once.
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In the last three years, how often have you personally experienced online fraud where goods purchased are not delivered, are counterfeit or are not as advertised?
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In the last three years, how often have you personally experienced online fraud where goods purchased are not delivered, are counterfeit or are not as advertised?
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* The original survey question was phrased as follows:
In the last three years, how often have you personally experienced or been a victim of each the following situations? Online fraud where goods purchased are not delivered, are counterfeit or are not as advertised (%)
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European Commission. (January 1, 2020). In the last three years, how often have you personally experienced online fraud where goods purchased are not delivered, are counterfeit or are not as advertised? [Graph]. In Statista. Retrieved June 15, 2025, from https://www.statista.com/statistics/1089962/frequency-of-experiences-of-online-shopping-fraud-in-the-eu/
European Commission. "In the last three years, how often have you personally experienced online fraud where goods purchased are not delivered, are counterfeit or are not as advertised?." Chart. January 1, 2020. Statista. Accessed June 15, 2025. https://www.statista.com/statistics/1089962/frequency-of-experiences-of-online-shopping-fraud-in-the-eu/
European Commission. (2020). In the last three years, how often have you personally experienced online fraud where goods purchased are not delivered, are counterfeit or are not as advertised?. Statista. Statista Inc.. Accessed: June 15, 2025. https://www.statista.com/statistics/1089962/frequency-of-experiences-of-online-shopping-fraud-in-the-eu/
European Commission. "In The Last Three Years, How Often Have You Personally Experienced Online Fraud Where Goods Purchased Are Not Delivered, Are Counterfeit or Are Not as Advertised?." Statista, Statista Inc., 1 Jan 2020, https://www.statista.com/statistics/1089962/frequency-of-experiences-of-online-shopping-fraud-in-the-eu/
European Commission, In the last three years, how often have you personally experienced online fraud where goods purchased are not delivered, are counterfeit or are not as advertised? Statista, https://www.statista.com/statistics/1089962/frequency-of-experiences-of-online-shopping-fraud-in-the-eu/ (last visited June 15, 2025)
In the last three years, how often have you personally experienced online fraud where goods purchased are not delivered, are counterfeit or are not as advertised? [Graph], European Commission, January 1, 2020. [Online]. Available: https://www.statista.com/statistics/1089962/frequency-of-experiences-of-online-shopping-fraud-in-the-eu/
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