In 2024, HSBC's customer acquisition was relatively strong, with more customers switching to the bank than leaving. In the first quarter of 2024, HSBC, one of the largest banks in the world, saw one new customer join for each customer that left. In the second and third quarters, customer acquisition improved, with over one customer joining for each customer that left.
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Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 3rd quarter 2024
Figures were calculated by Statista using the data published by the source.
The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
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Statista. (January 16, 2025). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 3rd quarter 2024 [Graph]. In Statista. Retrieved June 20, 2025, from https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista. "Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 3rd quarter 2024." Chart. January 16, 2025. Statista. Accessed June 20, 2025. https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista. (2025). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: June 20, 2025. https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista. "Ratio of Customers Gained by Hsbc Holdings Plc Bank in The United Kingdom (Uk) from The 2nd Quarter 2018 to 3rd Quarter 2024." Statista, Statista Inc., 16 Jan 2025, https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista, Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/ (last visited June 20, 2025)
Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 3rd quarter 2024 [Graph], Statista, January 16, 2025. [Online]. Available: https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
