Travel: Customer Experience Index in Poland 2019

Published by
Adriana Sas,
Jul 9, 2025
The Your Customer Experience Index is intended to differentiate more easily between companies achieving similar results and to indicate real quality leaders on a scale from * to 1000. Itaka, Travelplanet.pl and TUI achieved the most positive results with over *** points in Poland in 2019. Fly.pl and Rezerwacja.pl made worse outcomes than others.
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Customer Experience Index based on purchasing experience of excursions in Poland in 2019*

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Source

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Release date

October 2019

Region

Poland

Survey time period

June 2019

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.

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* For commercial use only

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