Telecommunication: Customer Experience Index in Poland 2024

Published by
Adriana Sas,
Dec 6, 2024

The Your Customer Experience Index is intended to differentiate more easily between companies achieving similar results and to indicate real quality leaders on a scale from 0 to 1000. T-Mobile, Orange, and Play achieved the most positive results in Poland in 2024.

Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2024

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Release date

December 2024

Region

Poland

Survey time period

August to September 2024

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.

Date of access is date of release

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