As of a 2020 report, 60 percent of business and HR leaders surveyed worldwide claimed that the primary reason for the use of artificial intelligence (AI) in their organization was to assist workers, with a further 12 percent stating that AI is used to replace workers. Of those surveyed, 24 percent stated that their organizations did not use AI.
Leading reasons for using AI in their organization according to global business and HR leaders as of 2020
Characteristic
Share of respondents
To assist workers
60%
To oversee workers
4%
To replace workers
12%
My organization does not use AI
24%
• To assist workers 60%
• To oversee workers 4%
• To replace workers 12%
• My organization does not use AI 24%
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Deloitte. (May 14, 2020). Leading reasons for using AI in their organization according to global business and HR leaders as of 2020 [Graph]. In Statista. Retrieved May 25, 2025, from https://www.statista.com/statistics/1119804/global-business-and-hr-leaders-primary-reason-for-using-ai/
Deloitte. "Leading reasons for using AI in their organization according to global business and HR leaders as of 2020." Chart. May 14, 2020. Statista. Accessed May 25, 2025. https://www.statista.com/statistics/1119804/global-business-and-hr-leaders-primary-reason-for-using-ai/
Deloitte. (2020). Leading reasons for using AI in their organization according to global business and HR leaders as of 2020. Statista. Statista Inc.. Accessed: May 25, 2025. https://www.statista.com/statistics/1119804/global-business-and-hr-leaders-primary-reason-for-using-ai/
Deloitte. "Leading Reasons for Using Ai in Their Organization According to Global Business and Hr Leaders as of 2020." Statista, Statista Inc., 14 May 2020, https://www.statista.com/statistics/1119804/global-business-and-hr-leaders-primary-reason-for-using-ai/
Deloitte, Leading reasons for using AI in their organization according to global business and HR leaders as of 2020 Statista, https://www.statista.com/statistics/1119804/global-business-and-hr-leaders-primary-reason-for-using-ai/ (last visited May 25, 2025)
Leading reasons for using AI in their organization according to global business and HR leaders as of 2020 [Graph], Deloitte, May 14, 2020. [Online]. Available: https://www.statista.com/statistics/1119804/global-business-and-hr-leaders-primary-reason-for-using-ai/
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