Do Italians use digital channels to communicate with their general practitioners? According to a survey conducted in June 2020, only 19 percent of Italians reported that they used emails to communicate with their GPs. This figure decreased to four percent during the COVID-19 emergency. This trend could be seen for all digital communication channels reported in the graph. This might be due to the fact that doctor's visits and communications slowed down during the lockdown.
Use of digital tools to communicate with general practitioners before and during COVID-19 in Italy in 2020
Characteristic
Pre-COVID-19 use
Use during COVID-19
Email
19%
4%
WhatsApp
14%
6%
SMS
9%
2%
Dedicated communication platforms
2%
1%
Collaboration platform (e.g. Skype)
1%
0%
Created with Highcharts 7.2.2Share of respondents19%19%14%14%9%9%2%2%1%1%4%4%6%6%2%2%1%1%0%0%Pre-COVID-19 useUse during COVID-19EmailWhatsAppSMSDedicated communication platformsCollaboration platform (e.g. Skype)
0%5%10%15%20%25%
Add this content to your personal favorites. These can be accessed from the favorites menu in the main navigation.
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Learn more about how Statista can support your business.
Osservatori Digital Innovation. (June 8, 2020). Use of digital tools to communicate with general practitioners before and during COVID-19 in Italy in 2020 [Graph]. In Statista. Retrieved May 28, 2025, from https://www.statista.com/statistics/1128012/use-of-digital-tools-to-communicate-with-gps-pre-and-during-covid-19-in-italy/
Osservatori Digital Innovation. "Use of digital tools to communicate with general practitioners before and during COVID-19 in Italy in 2020." Chart. June 8, 2020. Statista. Accessed May 28, 2025. https://www.statista.com/statistics/1128012/use-of-digital-tools-to-communicate-with-gps-pre-and-during-covid-19-in-italy/
Osservatori Digital Innovation. (2020). Use of digital tools to communicate with general practitioners before and during COVID-19 in Italy in 2020. Statista. Statista Inc.. Accessed: May 28, 2025. https://www.statista.com/statistics/1128012/use-of-digital-tools-to-communicate-with-gps-pre-and-during-covid-19-in-italy/
Osservatori Digital Innovation. "Use of Digital Tools to Communicate with General Practitioners before and during Covid-19 in Italy in 2020." Statista, Statista Inc., 8 Jun 2020, https://www.statista.com/statistics/1128012/use-of-digital-tools-to-communicate-with-gps-pre-and-during-covid-19-in-italy/
Osservatori Digital Innovation, Use of digital tools to communicate with general practitioners before and during COVID-19 in Italy in 2020 Statista, https://www.statista.com/statistics/1128012/use-of-digital-tools-to-communicate-with-gps-pre-and-during-covid-19-in-italy/ (last visited May 28, 2025)
Use of digital tools to communicate with general practitioners before and during COVID-19 in Italy in 2020 [Graph], Osservatori Digital Innovation, June 8, 2020. [Online]. Available: https://www.statista.com/statistics/1128012/use-of-digital-tools-to-communicate-with-gps-pre-and-during-covid-19-in-italy/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.