Use of digital tools to communicate with GPs before and during COVID-19 in Italy 2020

Use of digital tools to communicate with general practitioners before and during COVID-19 in Italy in 2020

CharacteristicPre-COVID-19 useUse during COVID-19
Email 19% 4%
WhatsApp 14% 6%
SMS 9% 2%
Dedicated communication platforms 2% 1%
Collaboration platform (e.g. Skype) 1% 0%
Created with Highcharts 7.2.2Share of respondents19%19%14%14%9%9%2%2%1%1%4%4%6%6%2%2%1%1%0%0%Pre-COVID-19 useUse during COVID-19EmailWhatsAppSMSDedicated communication platformsCollaboration platform (e.g. Skype)
0%5%10%15%20%25%
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Source

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Osservatori Digital Innovation

Release date

June 2020

Region

Italy

Survey time period

2020

Number of respondents

1,000 respondents

Special properties

Citizens

Supplementary notes

The source does not specify the methodology and date of the survey.

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