Reasons to stop purchasing online among consumers Malaysia 2020

Published by
Amanda Siddharta,
Oct 5, 2022
According to a survey conducted by Rakuten Insight in Malaysia, 77 percent of the respondents stated that they would stop buying online because they preferred shopping in a physical store and being able to inspect the product before buying it. Meanwhile, there were 13 percent of respondents who stated they wanted to support local brick and mortar shops.

Main reasons to stop purchasing online among consumers during COVID-19 pandemic in Malaysia as of May 2020

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Release date

June 2020

Region

Malaysia

Survey time period

May 7 to 30, 2020

Number of respondents

1,322 respondents

Age group

16 years and older

Special properties

among surveyed respondents who would not continue buying products online after businesses are open and social distancing measures are lifted

Method of interview

Online survey

Supplementary notes

Original survey question: why would you stop purchasing items online/on e-commerce sites?

The survey was conducted among
780 female respondents
542 male respondents

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