Increasing operations efficiency, transforming existing business processes, and optimizing employee digital experience are the most important business initiatives amid the coronavirus (COVID-19) pandemic in 2020, with 62, 56 and 52 percent of CIO respondents reporting increased priority for these three business initiatives.
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How has the pandemic impacted the way your organization is prioritizing the following business initiatives?
(Showing increased priority)
Characteristic
Share of respondents
Increase operational efficiency
62%
Transform existing business processes
56%
Improve customer experience
55%
Increase cybersecurity protections
55%
Optimize employee digital experience
48%
Improve employee productivity
47%
Improving profitability
40%
Introduce new digital revenue streams
38%
Enhanding/Enabling new product development
38%
Increase topline revenue for the business
31%
Improve talent acquisition/ retention
19%
Monetize your comapny's data
15%
Meet compliance requirements (GDPR, etc.)
12%
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%
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IDG Research Services. (April 30, 2020). How has the pandemic impacted the way your organization is prioritizing the following business initiatives? (Showing increased priority) [Graph]. In Statista. Retrieved July 11, 2025, from https://www.statista.com/statistics/1131705/post-covid-it-priorities-business-initiatives/
IDG Research Services. "How has the pandemic impacted the way your organization is prioritizing the following business initiatives? (Showing increased priority)." Chart. April 30, 2020. Statista. Accessed July 11, 2025. https://www.statista.com/statistics/1131705/post-covid-it-priorities-business-initiatives/
IDG Research Services. (2020). How has the pandemic impacted the way your organization is prioritizing the following business initiatives? (Showing increased priority). Statista. Statista Inc.. Accessed: July 11, 2025. https://www.statista.com/statistics/1131705/post-covid-it-priorities-business-initiatives/
IDG Research Services. "How Has The Pandemic Impacted The Way Your Organization Is Prioritizing The following Business Initiatives? (Showing Increased Priority)." Statista, Statista Inc., 30 Apr 2020, https://www.statista.com/statistics/1131705/post-covid-it-priorities-business-initiatives/
IDG Research Services, How has the pandemic impacted the way your organization is prioritizing the following business initiatives? (Showing increased priority) Statista, https://www.statista.com/statistics/1131705/post-covid-it-priorities-business-initiatives/ (last visited July 11, 2025)
How has the pandemic impacted the way your organization is prioritizing the following business initiatives? (Showing increased priority) [Graph], IDG Research Services, April 30, 2020. [Online]. Available: https://www.statista.com/statistics/1131705/post-covid-it-priorities-business-initiatives/
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