Deployment status of AI-based customer interactions in organizations worldwide 2020

Published by
Bergur Thormundsson,
Mar 30, 2022
In two or three years from 2020, around 80 percent of organizations will have mostly AI-enabled customer interactions. In contrast, two-three years prior to 2020, 93 percent of organizations had less than 30 percent of AI-enabled customer interactions.

Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020

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Release date

July 2020

Region

Worldwide

Survey time period

April to May 2020

Number of respondents

1,060 respondents

Age group

18 years and older

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