Impact of digital tools in the French insurance sector on advisor autonomy 2017
The implementation of new digital tools in the French insurance industry over the last few years changes the parameters of the relationship between the advisor and the customer. Focusing on counsellors' responsibilities, these tools appear to be a vector for more autonomy, according to 38 percent of the professionals surveyed. However, more than half of the respondents believed that these tools would not bring more autonomy to the advisor.
