According to a recent survey conducted among online shoppers in the United Kingdom (UK), coronavirus-specific options was the least important factor for the customers both in lockdown and post-lockdown conditions. Over the four-month period, the easing of COVID-19 measures has decreased the importance of this criteria as its share among the respondents changed from 75 percent in May to 63 percent in August 2020.
Advertisement
Advertisement
Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Royal Mail. (October 21, 2020). Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 [Graph]. In Statista. Retrieved July 15, 2025, from https://www.statista.com/statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail. "Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020." Chart. October 21, 2020. Statista. Accessed July 15, 2025. https://www.statista.com/statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail. (2020). Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020. Statista. Statista Inc.. Accessed: July 15, 2025. https://www.statista.com/statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail. "Customer Ranking of The Importance of Different Online Delivery Factors during Covid-19 Pandemic in The United Kingdom (Uk) from May to August 2020." Statista, Statista Inc., 21 Oct 2020, https://www.statista.com/statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail, Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 Statista, https://www.statista.com/statistics/1169783/coronavirus-effect-online-delivery-options-uk/ (last visited July 15, 2025)
Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 [Graph], Royal Mail, October 21, 2020. [Online]. Available: https://www.statista.com/statistics/1169783/coronavirus-effect-online-delivery-options-uk/
