According to a survey conducted by Statista among more than 50,000 consumers across 34 markets worldwide, consumers in general were satisfied with the customer services offered by their banks. According to the respondents, customer service was the third most important aspect of banking. The global customer service satisfaction rating stood at 3.89 out of five, with Indonesia scoring highest at approximately 4.2 index points.
The scores are an aggregate of several answers to various statements. The statements were phrased by Statista as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:
The number of branches is sufficient
Waiting times(e.g. branch, hotline)are short
Employees are friendly
The bank is easily reachable (e.g. by phone or email)
If there are problems, they are resolved to my satisfaction
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Statista. (April 18, 2025). Bank customer satisfaction with customer services worldwide in 2025, by country [Graph]. In Statista. Retrieved May 04, 2025, from https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista. "Bank customer satisfaction with customer services worldwide in 2025, by country." Chart. April 18, 2025. Statista. Accessed May 04, 2025. https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista. (2025). Bank customer satisfaction with customer services worldwide in 2025, by country. Statista. Statista Inc.. Accessed: May 04, 2025. https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista. "Bank Customer Satisfaction with Customer Services Worldwide in 2025, by Country." Statista, Statista Inc., 18 Apr 2025, https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista, Bank customer satisfaction with customer services worldwide in 2025, by country Statista, https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/ (last visited May 04, 2025)
Bank customer satisfaction with customer services worldwide in 2025, by country [Graph], Statista, April 18, 2025. [Online]. Available: https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
