According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, 59 percent of respondents revealed that employee enablement would be the leading factor shaping CX over the next year. The second leading factor indicated by organizations was analytics.
Main factors likely to reshape customer experience (CX) in the future in the United States 2021
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NTT. (September 22, 2021). Main factors likely to reshape customer experience (CX) in the future in the United States 2021 [Graph]. In Statista. Retrieved May 12, 2025, from https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT. "Main factors likely to reshape customer experience (CX) in the future in the United States 2021." Chart. September 22, 2021. Statista. Accessed May 12, 2025. https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT. (2021). Main factors likely to reshape customer experience (CX) in the future in the United States 2021. Statista. Statista Inc.. Accessed: May 12, 2025. https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT. "Main Factors Likely to Reshape Customer Experience (Cx) in The Future in The United States 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT, Main factors likely to reshape customer experience (CX) in the future in the United States 2021 Statista, https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/ (last visited May 12, 2025)
Main factors likely to reshape customer experience (CX) in the future in the United States 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
