In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked what the main benefits of artificial intelligence (AI) and robotic process automation are. The main perceived benefit, indicated by **** percent of the respondents, appeared to be an overall improvement of efficiency.
This question was phrased by the source as follows: "What do you consider as the top three benefits of artificial intelligence (AI) and robotic process automation?"
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NTT. (September 22, 2021). Main benefits of artificial intelligence (AI) for customer experience (CX) among business in the United States in 2021 [Graph]. In Statista. Retrieved July 12, 2025, from https://www.statista.com/statistics/1197148/main-benefits-of-ai-for-cx-in-the-us/
NTT. "Main benefits of artificial intelligence (AI) for customer experience (CX) among business in the United States in 2021." Chart. September 22, 2021. Statista. Accessed July 12, 2025. https://www.statista.com/statistics/1197148/main-benefits-of-ai-for-cx-in-the-us/
NTT. (2021). Main benefits of artificial intelligence (AI) for customer experience (CX) among business in the United States in 2021. Statista. Statista Inc.. Accessed: July 12, 2025. https://www.statista.com/statistics/1197148/main-benefits-of-ai-for-cx-in-the-us/
NTT. "Main Benefits of Artificial Intelligence (Ai) for Customer Experience (Cx) among Business in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1197148/main-benefits-of-ai-for-cx-in-the-us/
NTT, Main benefits of artificial intelligence (AI) for customer experience (CX) among business in the United States in 2021 Statista, https://www.statista.com/statistics/1197148/main-benefits-of-ai-for-cx-in-the-us/ (last visited July 12, 2025)
Main benefits of artificial intelligence (AI) for customer experience (CX) among business in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1197148/main-benefits-of-ai-for-cx-in-the-us/
