As this global survey illustrates, an overwhelming 97 percent of respondents state that the outbreak of the COVID-19 pandemic sped up digital transformation processes in their organizations. Specifically, a majority of 68 percent report that digital transformation sped up a great deal in their organizations. As the pandemic forced many businesses to organize for employees to work from home, digitization processes accelerated greatly to keep up with this sudden demand for remote work.
Has the COVID-19 pandemic sped up digital transformation in your organization?
Characteristic
Share of respondents
Yes, a great deal
68%
Yes, somewhat
29%
Other
3%
• Yes, a great deal 68%
• Yes, somewhat 29%
• Other 3%
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*Respondents belong to companies with 500+ employees.
Directors and above in: Corporate communications, customer experience, customer or technical support, data analytics or business intelligence, executive leadership or administration, IT or engineering, innovation, marketing, operations, product design/development, sales or business development, strategic planning.
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Twilio. (July 14, 2020). Has the COVID-19 pandemic sped up digital transformation in your organization? [Graph]. In Statista. Retrieved May 07, 2025, from https://www.statista.com/statistics/1200465/covid-digital-transformation-global/
Twilio. "Has the COVID-19 pandemic sped up digital transformation in your organization?." Chart. July 14, 2020. Statista. Accessed May 07, 2025. https://www.statista.com/statistics/1200465/covid-digital-transformation-global/
Twilio. (2020). Has the COVID-19 pandemic sped up digital transformation in your organization?. Statista. Statista Inc.. Accessed: May 07, 2025. https://www.statista.com/statistics/1200465/covid-digital-transformation-global/
Twilio. "Has The Covid-19 Pandemic Sped up Digital Transformation in Your Organization?." Statista, Statista Inc., 14 Jul 2020, https://www.statista.com/statistics/1200465/covid-digital-transformation-global/
Twilio, Has the COVID-19 pandemic sped up digital transformation in your organization? Statista, https://www.statista.com/statistics/1200465/covid-digital-transformation-global/ (last visited May 07, 2025)
Has the COVID-19 pandemic sped up digital transformation in your organization? [Graph], Twilio, July 14, 2020. [Online]. Available: https://www.statista.com/statistics/1200465/covid-digital-transformation-global/
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