According to a March 2021 survey among Hong Kong customers, for more than ** percent respondents, the chance to see and touch products was a significant attribute to their in-store shopping experience. The same survey also revealed that a majority of respondents in Hong Kong still preferred shopping in physical stores for the last year. On the other hand, only *** percent said they didn’t feel comfortable going into stores to purchase items during the COVID-19 pandemic.
among respondents who shopped online at least once in the previous year
Method of interview
Online survey
Supplementary notes
Original survey question: In the current climate, which of the following attributes are important to you when shopping in physical stores? (These attributes were in respondents' top three)
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PwC. (June 15, 2021). Most favored in-store retail service attributes among consumers in Hong Kong as of March 2021 [Graph]. In Statista. Retrieved July 11, 2025, from https://www.statista.com/statistics/1231150/hong-kong-popular-in-store-retail-service-attributes/
PwC. "Most favored in-store retail service attributes among consumers in Hong Kong as of March 2021." Chart. June 15, 2021. Statista. Accessed July 11, 2025. https://www.statista.com/statistics/1231150/hong-kong-popular-in-store-retail-service-attributes/
PwC. (2021). Most favored in-store retail service attributes among consumers in Hong Kong as of March 2021. Statista. Statista Inc.. Accessed: July 11, 2025. https://www.statista.com/statistics/1231150/hong-kong-popular-in-store-retail-service-attributes/
PwC. "Most Favored In-store Retail Service Attributes among Consumers in Hong Kong as of March 2021." Statista, Statista Inc., 15 Jun 2021, https://www.statista.com/statistics/1231150/hong-kong-popular-in-store-retail-service-attributes/
PwC, Most favored in-store retail service attributes among consumers in Hong Kong as of March 2021 Statista, https://www.statista.com/statistics/1231150/hong-kong-popular-in-store-retail-service-attributes/ (last visited July 11, 2025)
Most favored in-store retail service attributes among consumers in Hong Kong as of March 2021 [Graph], PwC, June 15, 2021. [Online]. Available: https://www.statista.com/statistics/1231150/hong-kong-popular-in-store-retail-service-attributes/
