According to a survey conducted in South Korea in 2019, around ** percent of the respondents said they did not use mobile banking services of digital banks due to a lack of trust. Around ** percent also said they did not use the service because there were no offline branches.
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Bank of Korea. (March 10, 2020). Reasons for not using mobile banking services of digital banks in South Korea in 2019 [Graph]. In Statista. Retrieved July 12, 2025, from https://www.statista.com/statistics/1235792/south-korea-reasons-for-not-using-mobile-banking-services-of-digital-banks/
Bank of Korea. "Reasons for not using mobile banking services of digital banks in South Korea in 2019." Chart. March 10, 2020. Statista. Accessed July 12, 2025. https://www.statista.com/statistics/1235792/south-korea-reasons-for-not-using-mobile-banking-services-of-digital-banks/
Bank of Korea. (2020). Reasons for not using mobile banking services of digital banks in South Korea in 2019. Statista. Statista Inc.. Accessed: July 12, 2025. https://www.statista.com/statistics/1235792/south-korea-reasons-for-not-using-mobile-banking-services-of-digital-banks/
Bank of Korea. "Reasons for Not Using Mobile Banking Services of Digital Banks in South Korea in 2019." Statista, Statista Inc., 10 Mar 2020, https://www.statista.com/statistics/1235792/south-korea-reasons-for-not-using-mobile-banking-services-of-digital-banks/
Bank of Korea, Reasons for not using mobile banking services of digital banks in South Korea in 2019 Statista, https://www.statista.com/statistics/1235792/south-korea-reasons-for-not-using-mobile-banking-services-of-digital-banks/ (last visited July 12, 2025)
Reasons for not using mobile banking services of digital banks in South Korea in 2019 [Graph], Bank of Korea, March 10, 2020. [Online]. Available: https://www.statista.com/statistics/1235792/south-korea-reasons-for-not-using-mobile-banking-services-of-digital-banks/
