Opinion on smart meters installation in Great Britain 2023-2024

Published by Statista Research Department, Mar 25, 2025

According to a 2024 survey, the majority of smart meter users in Great Britain were satisfied with the installation process. In the second quarter of 2024, the satisfaction rate stood at 72 percent, an increase of four percentage points compared to the previous quarter. By comparison, the dissatisfaction level was considerably lower, at 26 percent in the second quarter of 2024.

Quarterly satisfaction with smart meter installation process in Great Britain from the Q4 2023 to Q2 2024

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Release date

November 2024

Region

United Kingdom (Great Britain)

Survey time period

Q4 2023 to Q2 2024

Number of respondents

2248 responents*

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

* Survey base: Q1 2024 respondents amounted to 2,248. 

Question posed as 'Overall, how satisfied or dissatisfied are you with your smart meter?'

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Overview

5

Residential rollout

5

Non-residential rollout

5

Smart meter penetration

3

Consumer perceptions

3

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