Most financial services firms worldwide adopted artificial intelligence (AI) technologies to reduce operational costs in 2020. However, ** percent of the respondents located in North America predicted that the main benefit that AI will bring to their organization is an increased employee capacity to handle volume.
The respondents are business executives and C-suite managers at investment banks, retail banks and insurance companies
Supplementary notes
This question was phrased by the source as follows: " Which of the following are the most significant benefits that your organization has experienced or expects to experience as a result of the adoption and use of AI? "
Up to three answers were possible.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Forbes. (October 31, 2020). Main benefits expected by financial services firms from adoption and use of artificial intelligence (AI) worldwide in 2020, by region [Graph]. In Statista. Retrieved July 05, 2025, from https://www.statista.com/statistics/1246927/financial-services-benefits-from-ai-adoption-2020/
Forbes. "Main benefits expected by financial services firms from adoption and use of artificial intelligence (AI) worldwide in 2020, by region ." Chart. October 31, 2020. Statista. Accessed July 05, 2025. https://www.statista.com/statistics/1246927/financial-services-benefits-from-ai-adoption-2020/
Forbes. (2020). Main benefits expected by financial services firms from adoption and use of artificial intelligence (AI) worldwide in 2020, by region . Statista. Statista Inc.. Accessed: July 05, 2025. https://www.statista.com/statistics/1246927/financial-services-benefits-from-ai-adoption-2020/
Forbes. "Main Benefits Expected by Financial Services Firms from Adoption and Use of Artificial Intelligence (Ai) Worldwide in 2020, by Region ." Statista, Statista Inc., 31 Oct 2020, https://www.statista.com/statistics/1246927/financial-services-benefits-from-ai-adoption-2020/
Forbes, Main benefits expected by financial services firms from adoption and use of artificial intelligence (AI) worldwide in 2020, by region Statista, https://www.statista.com/statistics/1246927/financial-services-benefits-from-ai-adoption-2020/ (last visited July 05, 2025)
Main benefits expected by financial services firms from adoption and use of artificial intelligence (AI) worldwide in 2020, by region [Graph], Forbes, October 31, 2020. [Online]. Available: https://www.statista.com/statistics/1246927/financial-services-benefits-from-ai-adoption-2020/
