Executives in the global travel and hospitality industry were surveyed on their main business priorities for 2020. The majority of respondents, 61 percent, stated that providing consistent, high-quality customer experiences was a main priority. Meanwhile, only 28 percent of respondents stated that reducing IT and software costs was a priority.
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Main business priorities of travel and hospitality companies worldwide in 2020
most respondents were in executive level positions as either managers, directors, or vice presidents, a significant minority held C-level positions at their organizations
Supplementary notes
The source phrased the question as, "What are your organization’s top business priorities for 2020?"
Respondents picked their top five business priorities.
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Skift. (August 3, 2020). Main business priorities of travel and hospitality companies worldwide in 2020 [Graph]. In Statista. Retrieved June 12, 2025, from https://www.statista.com/statistics/1249370/key-business-priorities-of-travel-and-hospitality-companies-worldwide/
Skift. "Main business priorities of travel and hospitality companies worldwide in 2020." Chart. August 3, 2020. Statista. Accessed June 12, 2025. https://www.statista.com/statistics/1249370/key-business-priorities-of-travel-and-hospitality-companies-worldwide/
Skift. (2020). Main business priorities of travel and hospitality companies worldwide in 2020. Statista. Statista Inc.. Accessed: June 12, 2025. https://www.statista.com/statistics/1249370/key-business-priorities-of-travel-and-hospitality-companies-worldwide/
Skift. "Main Business Priorities of Travel and Hospitality Companies Worldwide in 2020." Statista, Statista Inc., 3 Aug 2020, https://www.statista.com/statistics/1249370/key-business-priorities-of-travel-and-hospitality-companies-worldwide/
Skift, Main business priorities of travel and hospitality companies worldwide in 2020 Statista, https://www.statista.com/statistics/1249370/key-business-priorities-of-travel-and-hospitality-companies-worldwide/ (last visited June 12, 2025)
Main business priorities of travel and hospitality companies worldwide in 2020 [Graph], Skift, August 3, 2020. [Online]. Available: https://www.statista.com/statistics/1249370/key-business-priorities-of-travel-and-hospitality-companies-worldwide/
