ServiceNow's share of sales by product group Q1 2020-Q4 2024

Published by
Lionel Sujay Vailshery,
Feb 17, 2025

IT workflows make up most of the software company ServiceNow's total sales, the share has increased compared to the same quarter last year. In the fourth quarter of 2024, IT workflows made up 52 percent of total sales, compared to 55 percent in the same quarter in the previous year.

All-commodity volume contribution of ServiceNow from 1st quarter 2020 to 4th quarter 2024

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Release date

January 2025

Region

Worldwide

Survey time period

2020 to 2024

Supplementary notes

IT workflows include IT service mgmt, IT operations mgmt, IT business mgmt, IT asset mgmt, DevOps, security operations, governance, risk and compliance, telecom network performance mgmt.
Customer and employee workflows include customer service mgmt, field service mgmt, connected operations, financial services operations, telecom services mgmt, HR service deliver, workplace service delivery, legal service delivery, procurement service mgmt, safe workplace suite.
Creator workflows and others include app engine, IntegrationHub and others.

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