Main aspects global shoppers would change about online shopping 2023

Published by Statista Research Department, Jun 24, 2025

A survey conducted in early 2023 revealed that faster delivery was the top aspect that shoppers globally would change about their online shopping experience, named by

**
percent of respondents. Free returns came in second place, cited by
*****
percent of consumers surveyed, followed by a credible reviews with
***
percent.

Log in or register to access precise data.

Leading aspects that shoppers worldwide would change about their online shopping experience in 2023

CharacteristicShare of respondents
- -
- -
- -
- -
- -
- -
- -
Showing entries 1 to 7 (7 entries in total)
Statistic: Leading aspects that shoppers worldwide would change about their online shopping experience in 2023

© Statista 2025
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

June 2023

Region

Worldwide

Survey time period

April 6 to 20, 2023

Number of respondents

31,647 respondents

Method of interview

Online survey

Supplementary notes

The study was conducted in the following 18 countries: the United Kingdom, United States, France, Spain, China, Japan, Australia, Brazil, Argentina, Mexico, Colombia, India, Poland, United Arab Emirates, Netherlands, Germany, South Africa, and Thailand.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Other statistics that may interest you

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Other regions

10

Related statistics

10

Further Content: You might find this interesting as well

Topics

E-commerce in UruguayE-Commerce in ChinaGen Z online shopping behaviorE-commerce in the United StatesE-commerce in Latin America
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.