At the end of 2022, the majority of British consumers who had switched their energy supplier were satisfied with the overall switching process, according to a survey conducted in the months of November and December. In addition, roughly six out of ten respondents were satisfied with the ease of comparing suppliers and their prices.
Consumer satisfaction with the energy supplier switching experience in Great Britain in 4th quarter 2022
* Figure only includes survey respondents who had switched their energy supplier.
The question was phrased by the source as follows: "Using a scale of 1 to 5 please can you tell me how dissatisfied or satisfied you were with the following aspects of your switch to another supplier?"
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Ofgem, & Citizens Advice, & Quadrangle. (May 3, 2023). Consumer satisfaction with the energy supplier switching experience in Great Britain in 4th quarter 2022 [Graph]. In Statista. Retrieved April 22, 2025, from https://www.statista.com/statistics/1289339/consumer-satisfaction-switching-electricity-suppliers-great-britain/
Ofgem, und Citizens Advice, und Quadrangle. "Consumer satisfaction with the energy supplier switching experience in Great Britain in 4th quarter 2022." Chart. May 3, 2023. Statista. Accessed April 22, 2025. https://www.statista.com/statistics/1289339/consumer-satisfaction-switching-electricity-suppliers-great-britain/
Ofgem, Citizens Advice, Quadrangle. (2023). Consumer satisfaction with the energy supplier switching experience in Great Britain in 4th quarter 2022. Statista. Statista Inc.. Accessed: April 22, 2025. https://www.statista.com/statistics/1289339/consumer-satisfaction-switching-electricity-suppliers-great-britain/
Ofgem, and Citizens Advice, and Quadrangle. "Consumer Satisfaction with The Energy Supplier Switching Experience in Great Britain in 4th Quarter 2022." Statista, Statista Inc., 3 May 2023, https://www.statista.com/statistics/1289339/consumer-satisfaction-switching-electricity-suppliers-great-britain/
Ofgem & Citizens Advice & Quadrangle, Consumer satisfaction with the energy supplier switching experience in Great Britain in 4th quarter 2022 Statista, https://www.statista.com/statistics/1289339/consumer-satisfaction-switching-electricity-suppliers-great-britain/ (last visited April 22, 2025)
Consumer satisfaction with the energy supplier switching experience in Great Britain in 4th quarter 2022 [Graph], Ofgem, & Citizens Advice, & Quadrangle, May 3, 2023. [Online]. Available: https://www.statista.com/statistics/1289339/consumer-satisfaction-switching-electricity-suppliers-great-britain/
