Leading coffee shop chains in Japan 2024, by customer satisfaction index

Published by Statista Research Department, Apr 9, 2025

In a survey conducted in May 2024 in Japan, Starbucks reached a score of 76.8 on the customer satisfaction index, the highest among the surveyed companies. Doutor Coffee obtained a score of 76.2 on the customer satisfaction index, together with Mister Donut.

Leading coffee shop chain companies in Japan as of May 2024, by customer satisfaction index

© Statista 2025
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

March 2025

Region

Japan

Survey time period

May 2024

Number of respondents

78,084 respondents

Special properties

Japanese customer satisfaction index

Method of interview

Online survey

Supplementary notes

Only the first three brands from a field of five competitors were presented by the source.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Coffee shops in Japan "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Coffee shops in Japan

Overview

5

Facilities

5

Coffee shop brands

7

Consumer behavior and expenditure

5

Consumer characteristics

4

Company financials

5

Further Content: You might find this interesting as well

Topics

Coffee shops in JapanAlcoholic beverages market in JapanNon-alcoholic beverages market in JapanRestaurant industry in JapanTea market in Japan
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.