A February 2022 survey revealed that the leading reason for online shoppers from the United States to abandon their shopping carts was due to unexpected shipping costs, with ** percent of surveyed respondents citing this issue. Additionally, the lack of coupon or promo codes not working was the second-most common reason, with ** percent.
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comScore. (March 28, 2022). Leading reasons for consumers to abandon their online shopping carts in the United States as of February 2022 [Graph]. In Statista. Retrieved July 13, 2025, from https://www.statista.com/statistics/1317588/us-consumer-top-cart-abandonment-reasons/
comScore. "Leading reasons for consumers to abandon their online shopping carts in the United States as of February 2022." Chart. March 28, 2022. Statista. Accessed July 13, 2025. https://www.statista.com/statistics/1317588/us-consumer-top-cart-abandonment-reasons/
comScore. (2022). Leading reasons for consumers to abandon their online shopping carts in the United States as of February 2022. Statista. Statista Inc.. Accessed: July 13, 2025. https://www.statista.com/statistics/1317588/us-consumer-top-cart-abandonment-reasons/
comScore. "Leading Reasons for Consumers to Abandon Their Online Shopping Carts in The United States as of February 2022." Statista, Statista Inc., 28 Mar 2022, https://www.statista.com/statistics/1317588/us-consumer-top-cart-abandonment-reasons/
comScore, Leading reasons for consumers to abandon their online shopping carts in the United States as of February 2022 Statista, https://www.statista.com/statistics/1317588/us-consumer-top-cart-abandonment-reasons/ (last visited July 13, 2025)
Leading reasons for consumers to abandon their online shopping carts in the United States as of February 2022 [Graph], comScore, March 28, 2022. [Online]. Available: https://www.statista.com/statistics/1317588/us-consumer-top-cart-abandonment-reasons/