According to a study of U.S. users conducted in January 2022, over four in ** respondents aged between 25 and 40 years reported using emails to contact customers of the business they owned or managed. Phone calls were a less popular method to contact customers than emails and text messages, with only ** percent of Gen Z users reporting engaging with their customers via this channel. Additionally, social video platform TikTok was indicated by ** percent of respondents in the Gen Z age group as their contact method to engage customers.
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Edison Mail. (April 28, 2022). Preferred communication channel to contact customers for professionals in the United States as of January 2022, by age group [Graph]. In Statista. Retrieved July 12, 2025, from https://www.statista.com/statistics/1332673/top-business-to-customer-communication-methods/
Edison Mail. "Preferred communication channel to contact customers for professionals in the United States as of January 2022, by age group." Chart. April 28, 2022. Statista. Accessed July 12, 2025. https://www.statista.com/statistics/1332673/top-business-to-customer-communication-methods/
Edison Mail. (2022). Preferred communication channel to contact customers for professionals in the United States as of January 2022, by age group. Statista. Statista Inc.. Accessed: July 12, 2025. https://www.statista.com/statistics/1332673/top-business-to-customer-communication-methods/
Edison Mail. "Preferred Communication Channel to Contact Customers for Professionals in The United States as of January 2022, by Age Group." Statista, Statista Inc., 28 Apr 2022, https://www.statista.com/statistics/1332673/top-business-to-customer-communication-methods/
Edison Mail, Preferred communication channel to contact customers for professionals in the United States as of January 2022, by age group Statista, https://www.statista.com/statistics/1332673/top-business-to-customer-communication-methods/ (last visited July 12, 2025)
Preferred communication channel to contact customers for professionals in the United States as of January 2022, by age group [Graph], Edison Mail, April 28, 2022. [Online]. Available: https://www.statista.com/statistics/1332673/top-business-to-customer-communication-methods/
