Acceptable response time for customer service among Gen X in the U.S. 2022

Published by
Julia Faria,
Jul 10, 2025
During a 2022 survey carried out among Generation X consumers from the United States, ** percent stated they were prepared to wait ***** days for a response from a brand they have contacted; *** percent would find it acceptable to wait up to two weeks.
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Acceptable response time for customer service according to Generation X consumers in the United States as of June 2022

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Release date

September 2022

Region

United States

Survey time period

June 2022

Number of respondents

1,059 respondents

Supplementary notes

Original question: "How long would you be prepared to wait for a response from a brand that you have contacted?"
The survey was carried out among 1,059 Generation Z, millennial, Generation X, as well as the baby boomer respondents. The source did not provide a separate number of respondents for each of the generations.
The source does not provide information on the type of survey used or on the exact age of the responding consumers.

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