Main issues about social commerce worldwide 2025

Published by Statista Research Department, May 8, 2025

Global shoppers' primary grievance regarding purchases from social media platforms was the prolonged delivery time, as reported by a 2025 survey. Around ** percent of respondents identified this issue. Another issue was that the item received appeared significantly different from the one ordered, with a ******* of the survey respondents being of this opinion.

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Main issues consumers experience while shopping on social media worldwide in 2025

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Release date

January 2025

Region

Worldwide

Survey time period

2025

Number of respondents

12,000 consumers*

Age group

18-65 years

Special properties

consumer who purchased items through social media in the past six months

Method of interview

Online survey

Supplementary notes

* Respondents from Mexico, the United States, Canada, the United Kingdom, France, the Netherlands, Sweden, Germany, Japan, and Australia.

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Overview

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Popular platforms

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Discovery and influence

8

Social shoppers

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Shopping behavior

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