In Mexico, almost half (** percent) of business-to-business (B2B) organizations invest customer service centers facilitating phone or mail orders, the highest proportion for any digital commerce channel. Point-of-sale functionality and third-party distributors were also popular, each being invested in by ** percent of B2B businesses in the country.
Buying activity was collected from websites operating on Salesforce Commerce Cloud. To qualify for inclusion, a digital commerce site must have conducted transactions throughout the analysis period (Q1 2019 through Q1 2022) and met a monthly minimum visit and order threshold. Forecasts are forward-looking projections based on current and prior values and do not guarantee future performance or results.
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Salesforce Research. (July 27, 2022). Share of business-to-business (B2B) organizations investing in digital commerce channels in Mexico in 2022, by channel [Graph]. In Statista. Retrieved July 13, 2025, from https://www.statista.com/statistics/1344765/digital-commerce-channels-b2b-companies-invested-in-mexico/
Salesforce Research. "Share of business-to-business (B2B) organizations investing in digital commerce channels in Mexico in 2022, by channel." Chart. July 27, 2022. Statista. Accessed July 13, 2025. https://www.statista.com/statistics/1344765/digital-commerce-channels-b2b-companies-invested-in-mexico/
Salesforce Research. (2022). Share of business-to-business (B2B) organizations investing in digital commerce channels in Mexico in 2022, by channel. Statista. Statista Inc.. Accessed: July 13, 2025. https://www.statista.com/statistics/1344765/digital-commerce-channels-b2b-companies-invested-in-mexico/
Salesforce Research. "Share of Business-to-business (B2b) Organizations Investing in Digital Commerce Channels in Mexico in 2022, by Channel." Statista, Statista Inc., 27 Jul 2022, https://www.statista.com/statistics/1344765/digital-commerce-channels-b2b-companies-invested-in-mexico/
Salesforce Research, Share of business-to-business (B2B) organizations investing in digital commerce channels in Mexico in 2022, by channel Statista, https://www.statista.com/statistics/1344765/digital-commerce-channels-b2b-companies-invested-in-mexico/ (last visited July 13, 2025)
Share of business-to-business (B2B) organizations investing in digital commerce channels in Mexico in 2022, by channel [Graph], Salesforce Research, July 27, 2022. [Online]. Available: https://www.statista.com/statistics/1344765/digital-commerce-channels-b2b-companies-invested-in-mexico/
