According to a global survey of e-commerce merchants, online rejection rates were highest among enterprise players, at 5.4 percent. In the same period of time, Latin America was the region with the higher share of revenue loss to payment fraud.
Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2024, by business size
North America, Europe, Central and South America, APAC
Survey time period
October to November 2024
Number of respondents
1,082 merchants involved in e-commerce payment and fraud management*
Special properties
Fraud professionals
Supplementary notes
*Number of participants in the study. The exact number of respondents to this question was not specified by the source. Respondents to this question were fraud professionals.
The study included retailers in North America, Europe, Asia-Pacific and Latin America based in 38 countries.
The source breaks down the size of online businesses as follows: - SMB (50,000 to less than 5 million U.S. dollars) - Mid-Market (5 million to less than 50 million U.S. dollars) - Enterprise (50 million U.S. dollars or more)
The source reported the years based on report release date, not on the year when the survey was conducted.
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Merchant Risk Council. (March 6, 2025). Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2024, by business size [Graph]. In Statista. Retrieved May 04, 2025, from https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council. "Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2024, by business size." Chart. March 6, 2025. Statista. Accessed May 04, 2025. https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council. (2025). Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2024, by business size. Statista. Statista Inc.. Accessed: May 04, 2025. https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council. "Rejection Rate of Online Orders from E-commerce Merchants Due to Suspicion of Fraud Worldwide in 2024, by Business Size." Statista, Statista Inc., 6 Mar 2025, https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council, Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2024, by business size Statista, https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/ (last visited May 04, 2025)
Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2024, by business size [Graph], Merchant Risk Council, March 6, 2025. [Online]. Available: https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
