The most common problem encountered by e-commerce consumers in Latvia in 2023 was that the speed of delivery was slower than indicated. Ranking second was the issue of websites being too difficult to use or their unsatisfactory performance.
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Most common problems encountered when making internet purchases in Latvia in 2023
Characteristic
Share of online shoppers
Speed of delivery slower than indicated
6.47%
Website too difficult to use or worked unsatisfactorily
2.51%
Wrong or damaged products delivered
2.48%
Foreign retailer did not sell in my country
1.61%
Problems with fraud
1.47%
Difficulties finding information concerning guarantees, legal rights
1.32%
Final costs higher than indicated
1.15%
Complaints and redress were difficult / no satisfactory response after complaint
0.63%
Other
2.16%
Did not encounter any problems when buying online
84.94%
0%10%20%30%40%50%60%70%80%90%100%
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Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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Eurostat. (June 16, 2024). Most common problems encountered when making internet purchases in Latvia in 2023 [Graph]. In Statista. Retrieved June 13, 2025, from https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat. "Most common problems encountered when making internet purchases in Latvia in 2023." Chart. June 16, 2024. Statista. Accessed June 13, 2025. https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat. (2024). Most common problems encountered when making internet purchases in Latvia in 2023. Statista. Statista Inc.. Accessed: June 13, 2025. https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat. "Most Common Problems Encountered When Making Internet Purchases in Latvia in 2023." Statista, Statista Inc., 16 Jun 2024, https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat, Most common problems encountered when making internet purchases in Latvia in 2023 Statista, https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/ (last visited June 13, 2025)
Most common problems encountered when making internet purchases in Latvia in 2023 [Graph], Eurostat, June 16, 2024. [Online]. Available: https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
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