Service organizations AI usage 2022, by industry

Published by Statista Research Department, Jun 23, 2025

According to a 2022 survey, the industry of ******************************* was the most dependent on artificial intelligence, with *** in *** service professionals using AI tools in their work. Customer service agents working in the automotive and professional service industries followed with ** percent each.

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Share of service professionals using artificial intelligence (AI) in 2022, by industry

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Release date

August 2022

Region

Worldwide

Survey time period

May 6 to June 13, 2022

Number of respondents

8,050 respondents

Special properties

customer service agents and decision makers

Supplementary notes

Organizations based in 36 countries.

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