In 2023, ** percent of online consumers surveyed identified the leading marketplace in their region as the channel offering the easiest returns process. Retailer sites ranked second, with ** percent of respondents. However, ** percent indicated that none of the listed options provided an easy returns process.
The study was conducted in the following 18 countries: the United Kingdom, United States, France, Spain, China, Japan, Australia, Brazil, Argentina, Mexico, Colombia, India, Poland, United Arab Emirates, Netherlands, Germany, South Africa, and Thailand.
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Wunderman Thompson Commerce. (June 27, 2023). Online shopping channels offering the easiest returns process worldwide in 2023 [Graph]. In Statista. Retrieved July 13, 2025, from https://www.statista.com/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce. "Online shopping channels offering the easiest returns process worldwide in 2023." Chart. June 27, 2023. Statista. Accessed July 13, 2025. https://www.statista.com/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce. (2023). Online shopping channels offering the easiest returns process worldwide in 2023. Statista. Statista Inc.. Accessed: July 13, 2025. https://www.statista.com/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce. "Online Shopping Channels Offering The Easiest Returns Process Worldwide in 2023." Statista, Statista Inc., 27 Jun 2023, https://www.statista.com/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce, Online shopping channels offering the easiest returns process worldwide in 2023 Statista, https://www.statista.com/statistics/1376523/online-channels-easy-returns-process-worldwide/ (last visited July 13, 2025)
Online shopping channels offering the easiest returns process worldwide in 2023 [Graph], Wunderman Thompson Commerce, June 27, 2023. [Online]. Available: https://www.statista.com/statistics/1376523/online-channels-easy-returns-process-worldwide/
