Order channels where e-merchants saw the most fraud increase worldwide 2024

Published by
F. Watty,
Apr 30, 2025

When asked on which order channels had fraud increased the most, over half of e-commerce merchants reported website orders, followed by app orders with 45 percent of respondents. Promo orders and call center orders were also highly susceptible to fraud, according to global fraud and payment professionals.

Order channels where online merchants experienced the most fraud increase worldwide in 2024

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Sources

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Release date

October 2024

Region

Worldwide

Survey time period

2024

Number of respondents

1,457 global fraud and payment professionals*

Supplementary notes

This question was phrased by the source as follows: "Which order channels are you seeing the biggest increase in fraud from?"

*Participants work for businesses selling products online or online and offline with more than 50 million U.S. dollars in annual revenue and/or 500 employees.

Up to two answers were possible,

The survey was conducted in the United States, Canada, Mexico, Brazil, Spain, France, Italy, the United Kingdom, Germany, and Australia.

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