Effectively using data to manage fraud was the main challenge in fraud management, reported by a third of online merchants. Fraud AI/machine learning accuracy and gaps in fraud tool capabilities and features followed, with 32 percent of merchants reporting each of these challenges.
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Main challenges in e-commerce impacting merchant fraud management worldwide in 2024
1,082 merchants involved in e-commerce payment and fraud management*
Special properties
Fraud professionals
Supplementary notes
*Number of participants in the study. The exact number of respondents to this question was not specified by the source. Respondents to this question were fraud professionals.
The study included retailers in North America, Europe, Asia-Pacific and Latin America based in 38 countries.
The source reported the years based on the report release date, not on the year when the survey was conducted.
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Merchant Risk Council. (March 6, 2025). Main challenges in e-commerce impacting merchant fraud management worldwide in 2024 [Graph]. In Statista. Retrieved June 17, 2025, from https://www.statista.com/statistics/1381442/challenges-managing-e-commerce-fraud/
Merchant Risk Council. "Main challenges in e-commerce impacting merchant fraud management worldwide in 2024." Chart. March 6, 2025. Statista. Accessed June 17, 2025. https://www.statista.com/statistics/1381442/challenges-managing-e-commerce-fraud/
Merchant Risk Council. (2025). Main challenges in e-commerce impacting merchant fraud management worldwide in 2024. Statista. Statista Inc.. Accessed: June 17, 2025. https://www.statista.com/statistics/1381442/challenges-managing-e-commerce-fraud/
Merchant Risk Council. "Main Challenges in E-commerce Impacting Merchant Fraud Management Worldwide in 2024." Statista, Statista Inc., 6 Mar 2025, https://www.statista.com/statistics/1381442/challenges-managing-e-commerce-fraud/
Merchant Risk Council, Main challenges in e-commerce impacting merchant fraud management worldwide in 2024 Statista, https://www.statista.com/statistics/1381442/challenges-managing-e-commerce-fraud/ (last visited June 17, 2025)
Main challenges in e-commerce impacting merchant fraud management worldwide in 2024 [Graph], Merchant Risk Council, March 6, 2025. [Online]. Available: https://www.statista.com/statistics/1381442/challenges-managing-e-commerce-fraud/
