Favorite online purchase return methods in the UK 2024

Published by
L. Yltävä
,
May 30, 2025

According to a 2024 survey, returning the products to the post office was the preferred method when sending back online purchases in the United Kingdom. The method was preferred by

****
percent of respondents. Courier collection from home was the second-favorite option, with
****
percent of respondents in the United Kingdom preferring this alternative.

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Preferred return options for online shoppers in the United Kingdom (UK) in 2024

CharacteristicShare of respondents
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Showing entries 1 to 5 (5 entries in total)
Statistic: Preferred return options for online shoppers in the United Kingdom (UK) in 2024

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Sources

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Release date

October 2024

Region

United Kingdom

Survey time period

August 2024

Number of respondents

2,000 households

Age group

16-65 years

Special properties

Nationally representative UK households

Method of interview

Questionnaire

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E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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