Opinion on how fast customer services should respond Japan 2024

Published by Statista Research Department, Feb 28, 2025

According to a survey conducted in January 2024 in Japan, the majority of respondents considered a response from customer services within one hour fast. Less than ten percent considered a reply to a contact form or e-mail inquiry over one day later fast.

Opinion on how fast customer service should respond to customers in Japan as of December 2024

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Release date

October 2024

Region

Japan

Survey time period

January 24 to 31, 2024

Number of respondents

11,519 respondents

Age group

20-79 years

Special properties

respondents who have made inquiries at businesses about products and services

Supplementary notes

Respondents were asked what time frame they considered fast for a reply to an inquiry.

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