Processes in banking affairs in the UK 2024

Published by Statista Research Department, Jun 20, 2025

Mobile banking was the primary method to process banking matters among bank account holders in the United Kingdom (UK) in the fourth quarter of 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on smartphone or tablet was

**
percent. Online banking via PC or laptop ranked second with
**
percent, while less than a third of respondents used branch banking to deal with banking matters. The popularity of branch banking in the UK dropped notably between 2019 and 2024, with a particularly sharp decrease in 2020 and 2021 during the COVID-19 pandemic.

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Methods of processing banking affairs in the United Kingdom (UK) in 4th quarter 2024

CharacteristicShare of respondents
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Showing entries 1 to 6 (6 entries in total)
Statistic: Methods of processing banking affairs in the United Kingdom (UK) in 4th quarter 2024

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Source

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Release date

January 2025

Region

United Kingdom

Survey time period

January 8, 2024 to December 6, 2024

Number of respondents

3,993 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections were possible.

More information on the methodology can be found here.

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Statistics on " Banking in the United Kingdom (UK) "

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