Processing banking affairs via mobile increased in popularity between 2019 and 2024 among bank account holders in France, with more than 50 percent of all bank account holders processing banking matters via mobile banking in 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased from 41 percent in 2019 to 55 percent in the fourth quarter of 2024. Despite the increase of mobile banking usage, online banking was the most popular method to process banking affairs in France.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in France from 1st half 2019 to 4th quarter 2024
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Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in France from 1st half 2019 to 4th quarter 2024
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (January 6, 2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in France from 1st half 2019 to 4th quarter 2024 [Graph]. In Statista. Retrieved May 13, 2025, from https://www.statista.com/statistics/1395765/mobile-banking-penetration-in-france/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in France from 1st half 2019 to 4th quarter 2024." Chart. January 6, 2025. Statista. Accessed May 13, 2025. https://www.statista.com/statistics/1395765/mobile-banking-penetration-in-france/
Statista. (2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in France from 1st half 2019 to 4th quarter 2024. Statista. Statista Inc.. Accessed: May 13, 2025. https://www.statista.com/statistics/1395765/mobile-banking-penetration-in-france/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in France from 1st Half 2019 to 4th Quarter 2024." Statista, Statista Inc., 6 Jan 2025, https://www.statista.com/statistics/1395765/mobile-banking-penetration-in-france/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in France from 1st half 2019 to 4th quarter 2024 Statista, https://www.statista.com/statistics/1395765/mobile-banking-penetration-in-france/ (last visited May 13, 2025)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in France from 1st half 2019 to 4th quarter 2024 [Graph], Statista, January 6, 2025. [Online]. Available: https://www.statista.com/statistics/1395765/mobile-banking-penetration-in-france/
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