Customer satisfaction with primary banks in Spain remained relatively stable between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary banks was 76 percent in the fourth quarter of 2024, three percentage point higher than a year ago. Though satisfaction did not decrease, the share of customers willing to change primary banks rose during the same period.
Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 4th quarter 2024
The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick). One selection of the following answers were possible: - Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (January 6, 2025). Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 4th quarter 2024 [Graph]. In Statista. Retrieved May 03, 2025, from https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. "Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 4th quarter 2024." Chart. January 6, 2025. Statista. Accessed May 03, 2025. https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. (2025). Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 4th quarter 2024. Statista. Statista Inc.. Accessed: May 03, 2025. https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista. "Share of Customers Satisfied with Their Primary Banks in Spain from 1st Half 2019 to 4th Quarter 2024." Statista, Statista Inc., 6 Jan 2025, https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
Statista, Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 4th quarter 2024 Statista, https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/ (last visited May 03, 2025)
Share of customers satisfied with their primary banks in Spain from 1st half 2019 to 4th quarter 2024 [Graph], Statista, January 6, 2025. [Online]. Available: https://www.statista.com/statistics/1395980/satisfaction-with-primary-bank-in-spain/
