Mobile banking was the primary method to process banking matters among UK bank account holders born between 1995 and 2012 in the fourth quarter of 2024. According to Statista's Consumer Insights, the share of Gen Z bank account holders who processed banking matters on smartphone or tablet was ** percent. Online and branch banking both ranked second, each with a ** percent share.
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections were possible.
More information on the methodology can be found here.
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Statista. (January 6, 2025). Generation Z methods of processes in banking affairs in the United Kingdom (UK) in 4th quarter 2024 [Graph]. In Statista. Retrieved July 06, 2025, from https://www.statista.com/statistics/1400759/gen-z-processes-in-banking-affairs-in-the-uk/
Statista. "Generation Z methods of processes in banking affairs in the United Kingdom (UK) in 4th quarter 2024." Chart. January 6, 2025. Statista. Accessed July 06, 2025. https://www.statista.com/statistics/1400759/gen-z-processes-in-banking-affairs-in-the-uk/
Statista. (2025). Generation Z methods of processes in banking affairs in the United Kingdom (UK) in 4th quarter 2024. Statista. Statista Inc.. Accessed: July 06, 2025. https://www.statista.com/statistics/1400759/gen-z-processes-in-banking-affairs-in-the-uk/
Statista. "Generation Z Methods of Processes in Banking Affairs in The United Kingdom (Uk) in 4th Quarter 2024." Statista, Statista Inc., 6 Jan 2025, https://www.statista.com/statistics/1400759/gen-z-processes-in-banking-affairs-in-the-uk/
Statista, Generation Z methods of processes in banking affairs in the United Kingdom (UK) in 4th quarter 2024 Statista, https://www.statista.com/statistics/1400759/gen-z-processes-in-banking-affairs-in-the-uk/ (last visited July 06, 2025)
Generation Z methods of processes in banking affairs in the United Kingdom (UK) in 4th quarter 2024 [Graph], Statista, January 6, 2025. [Online]. Available: https://www.statista.com/statistics/1400759/gen-z-processes-in-banking-affairs-in-the-uk/
