Leading postal and delivery service companies in Romania 2023, by revenue

Romania's postal and delivery service market is dominated by Compania Națională Poșta Română, which generated over **** billion euros in revenue in 2023. This state-owned company outperformed private competitors like Fan Courier Express, which recorded **** billion euros in revenue. The industry's landscape is evolving rapidly, with forecasts suggesting a significant increase in parcel deliveries for 2024.

E-commerce drives green growth

The Romanian courier, express, and parcel (CEP) market is expected to handle *** million parcels in 2024, indicating substantial growth in the sector. This expansion is likely driven by the increasing popularity of e-commerce, with ** percent of regular Romanian online shoppers expressing a preference for retailers offering environmentally friendly delivery options. Consumers are particularly interested in low-emission vehicles and consolidated deliveries, showcasing a growing awareness of sustainability in the industry.

E-Shoppers: Satisfied but facing return challenges

Despite the competitive nature of the market, Romanian e-shoppers report high levels of satisfaction with delivery services. In 2023, ** percent of regular online shoppers found their deliveries effortless and easy, surpassing the European average of ** percent. However, the industry faces challenges, including a more difficult return process in recent years. The market's competitive landscape is further highlighted by the varying financial performances of key players, with Fan Courier Express leading in net profit at ** million Romanian lei in 2023, while Cargus reported a significant net loss.